Amazon Connect

The contact center solution that gives you a competitive edge.

Amazon Connect2018-11-20T11:59:02+00:00

Helping Companies Achieve Success

Amazon Connect is a self-service, cloud-based contact center that delivers unparalleled customer service solutions. Amazon Connect offers dynamic contact flows to provide personalized customer experiences that are delivered naturally using the same technology that powers Alexa. Now you can deliver the customer experience that your business desires with this pay as you go service. With a few easy steps, you can set-up a contact center that is scalable, simple, and most importantly reliable.

CloudHesive is a cloud solutions consulting and managed services provider with a focus on security, reliability, availability, and scalability. With our cloud-centric security solutions, we are serving Amazon Connect clients in the U.S and LATAM.

Your Journey Awaits

Whether you are new to Amazon Connect or want to advance your features, we can guide you down the right path. Our dynamic team has 40+ years of experience with cloud-based contact centers throughout multiple industries. Let our cloud experts help you:

  • Launch your Amazon Connect environment and build out your contact center.
  • Design a Proof of Concept to demonstrate Connect’s value and viability to your enterprise’s needs.
  • Deploy into production with go-live support onsite or remotely, and guidance every step of the way.
  • Navigate through Amazon Connect workflows with personalized experiences.
  • Migrate your existing on-premise contact center to Amazon Connect.
  • Translate native Amazon Connect metrics into a customized reporting/analytics platform.
  • Optimize contact center efficiencies with a customized Contact Control Panel
  • Leverage AWS services to build and integrate third party products such as SalesForce and Twilio to maximize the Amazon Connect experience.
  • Integrate intelligent self-service IVR solutions using Amazon Lex, Amazon Lambda, and API Gateway.

Why CloudHesive

CloudHesive partners with the leading cloud providers and security companies to build highly secured, scalable and robust cloud solutions. In addition, we specialize in customization and can provide you with the following:

  • Strategic design of your call routing and telecom infrastructure.
  • Deliver an enhanced agent, operations, and customer experience that help mature your contact center.
  • Integrate into your internal platforms to attach critical transactions to customer records.
  • Custom Wallboards and real-time dashboards that help drive your business.
  • Integration with Lex and Transcribe for getting the nuggets of data that help drive your business.
  • Integration into your internal Active Directory for security controls.
  • Assist with regulated contact center environments. (e.g. PCI, SOC2, HIPAA, etc)
  • Ongoing support of Connect and end to end technical operations.

Let the Experts Help

CloudHesive is consistently focused on helping businesses improve customer engagement while maximizing the benefits of the cloud. We create customer solutions that drive interactive experiences which increase customer satisfaction, loyalty, and in the end provide a real business value. Our process includes:

  • Review and complete an analysis of your current contact center.
  • Provide descriptive recommendation along with a working demo.
  • Build strategic environments with extensive documentation.
  • Provide guidance and training to position customers for success with their new solutions.

Amazon Connect Testimonial

“CloudHesive was instrumental in helping us evaluate and implement Amazon Connect in our complex contact center environment. They worked hand in hand with us from concept to go live in 6 weeks and at 10 weeks we had fully implemented over 400 agents. Our partnership with CloudHesive and the implementation of the Amazon Connect service has cut our contact center telephony platform costs in half while providing new capabilities we didn’t have before and solidifying our next gen technology foundation.”

Frank Kelly
Sr. VP of Customer Service
SMS Assist

Translate »