Blogs

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Blogs

  • Call Centers: Why Cloud-Based Platforms Rise Above On-Premises

    As communication channels continue to multiply, companies need to keep up with customers by using the most flexible, efficient, and feature-rich CRM platforms available. Customers today are all early...

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  • Top 5 Benefits of a Cloud-Based Contact Center

    When it comes to contact centers, “legacy” is a bad word Among professional athletes and aspiring Ivy League university freshmen, “legacy” is a good thing. When talk turns to contact centers...

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  • How Amazon Connect Increases Your Sales and Retention

    Drive sales and customer retention with a genuinely omnichannel contact center platform Sales and happy customers are two things companies can never have enough of. However well a business is doing...

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  • How Security and Voice Biometrics Protect Contact Centers Against Fraud

    Contact centers, like any other enterprise access point, are at risk of fraudulent activity. Biometrics and other security technology can protect your business and customers from bad actors....

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  • Get Remote Teams Up to Speed Fast with AWS

    As COVID-19 quarantine orders came into effect, many companies were not ready for sudden full-team remote work. Amazon Web Services offers the quickest way to get everyone online and on task. Most...

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  • Support Your Newly Remote Workers with AWS End User Computing

    People have been saying for years that “today’s workforce is increasingly mobile,” but when coronavirus forced whole offices to work from home, too many employers were unprepared. Thanks to the...

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  • Empower Call Center Employees to Work From Anywhere With Amazon Connect

    The coronavirus COVID-19 has forced people around the world to stay home from work, but remote-work systems mean your call center and customer service don’t have to “shelter-in-place.” Yes,...

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  • Support a Remote Workforce Without Compromises with Amazon WorkSpaces

    The coronavirus COVID-19 has forced companies around the world to embrace remote work, and Amazon WorkSpaces is one of the tools making it possible. And just like that, the working world was suddenly...

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  • The Philosophy of Good AWS Design

    A well-architected cloud computing solution is essential for businesses that hope to unlock the full power of AWS in their applications The advent of cloud computing has allowed businesses to create...

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  • Why Cloud Computing? 5 Reasons to Switch Now

    Cloud computing isn’t the next big thing – it’s become the not-so-new normal Why are so many organizations moving their IT infrastructures to the cloud? There are many reasons to make the move,...

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  • Make Blue-Sky IT Projects a Reality With Next Generation Managed Services

    Check those “if only” IT projects off the list with the support of Next Generation Managed Services If you’re one of CloudHesive’s legion of Next Generation Managed Services clients,...

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  • Architecture Optimization: Finding the Ideal Cloud Instance for Your App

    As in all architecture, the first step to a solid structure is knowing where to build It’s part and parcel of every architecture project, both in the real and virtual worlds. In the “brick and...

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