customer service

How Amazon Connect Increases Your Sales and Retention

Drive sales and customer retention with a genuinely omnichannel contact center platform Sales and happy customers are two things companies can never have enough of. However well a business is doing...

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Empower Call Center Employees to Work From Anywhere With Amazon Connect

The coronavirus COVID-19 has forced people around the world to stay home from work, but remote-work systems mean your call center and customer service don’t have to “shelter-in-place.” Yes,...

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Amazon Connect: Track Customer Experiences with Call and Speech Analytics

Amazon Connect and the power of the cloud allow you to track your most valuable customer service and sales interactions Amazon Connect has developed call- and speech-analytics capabilities that bring...

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