contact centers

Amazon Connect Made Easy

CloudHesive provides Managed Services for Amazon Connect, helping to transform contact centers CloudHesive was one of the first Amazon-centric Managed Service providers to adopt the Amazon Connect...

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Call Centers: Why Cloud-Based Platforms Rise Above On-Premises

As communication channels continue to multiply, companies need to keep up with customers by using the most flexible, efficient, and feature-rich CRM platforms available. Customers today are all early...

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Top 5 Benefits of a Cloud-Based Contact Center

When it comes to contact centers, “legacy” is a bad word Among professional athletes and aspiring Ivy League university freshmen, “legacy” is a good thing. When talk turns to contact centers...

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