Amazon Web Services

Deploying Amazon WorkSpaces With the Right Network and VPC Configuration

Know the network specifications and Amazon Virtual Private Cloud configurations you need to deploy Amazon WorkSpaces. Key Takeaways: Amazon WorkSpaces is a managed desktop cloud computing service...

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How to Protect Sensitive Amazon Connect Recordings in Amazon Transcribe

When your contact center handles sensitive payment information en masse, it’s critical to maintain PCI compliance. The right contact flow empowers agents to disable recording while taking sensitive...

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Integrate Amazon WorkSpaces with AWS Lambda for Serverless Provisioning

Want to automate provisioning and de-provisioning? Here’s how to leverage Amazon WorkSpaces in conjunction with AWS Lambda for serverless provisioning. Key Takeaways Provisioning and...

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Provide an Even Better Customer Experience with Amazon Connect’s Kustomer Integration

The Amazon Connect integration gives Kustomer CRM users an edge in providing memorable customer experiences Takeaways:  Contact centers looking to boost efficiency and support their agents should...

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Make Cloud Migration a Success by Avoiding These Common Pitfalls

Here are some costly mistakes to avoid when moving your business to the cloud Moving any aspect of a business to the cloud brings major benefits to just about any company, but it is a big...

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Amazon Contact Lens Brings AI Call Analysis to Contact and Call Centers

Amazon Connect’s long-awaited Contact Lens integration launched in July. Learn how this machine learning call analysis solution can identify critical contact center feedback and improve customer...

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Support Your Newly Remote Workers with AWS End User Computing

People have been saying for years that “today’s workforce is increasingly mobile,” but when coronavirus forced whole offices to work from home, too many employers were unprepared. Thanks to the...

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AWS Well-Architected: The Blueprint for Great App Architecture in the Cloud

Over the years, there have been many “best practices” for app design. Now Amazon offers a resource for developers to find the current thinking on cloud app development. When individuals or...

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The Cloud Gets Faster: New AWS Instances Redefine Cloud Performance

The need for higher computing speed is never-ending It’s been the rule since the beginning of digital computer history. There’s always more data to be crunched, so the need for faster hardware...

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How Next Generation Managed Services Can Accelerate Your Pace of Innovation

Let CloudHesive sweep obstacles to innovation out of the way by letting your development team work from a secure, reliable platform Enterprise DevOps is nothing more than the coming together of...

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8 Benefits of Bringing Amazon WorkSpaces to Your Organization

What can a managed, secure cloud-based desktop service do for your business? The ever-present cloud is now bringing enterprise-level services and applications within reach of more companies than ever...

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Cost Components of Amazon Connect: A Price Point That Adapts as You Grow

Amazon Connect’s cost structure lets you give the best customer service at adaptable rates When you’re getting a business venture off the ground, it’s great to find resources that give you a...

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