Miami – Fort Lauderdale, January 20, 2025 – CloudHesive, a leader in cloud services, contact center solutions, and an Amazon Web Services (AWS) Premier Consulting Partner announces today the launch of the CloudHesive Avaya Replacement Program to help businesses impacted by Avaya’s new 200-seat minimum policy.
With Avaya enforcing a 200-seat minimum for its Experience Platform (AXP) in 2025, small and mid-sized organizations need a scalable, cost-effective alternative. CloudHesive’s Avaya Replacement Program offers a seamless migration to ConnectPath CX, powered by Amazon Connect—an AI-driven contact center service from AWS.
ConnectPath CX is a fully omnichannel Contact Center as a Service (CCaaS) platform with advanced business features that enhance efficiency beyond Avaya’s capabilities. Plus, it delivers enterprise-grade functionality—without the restrictions of Avaya’s new policy.
What is the CloudHesive Avaya Replacement Program?
CloudHesive’s program is designed to eliminate migration challenges and provide businesses with a modern, flexible contact center solution that:
- Requires No Seat Minimums – Perfect for businesses of all sizes, from startups to enterprises.
- Lowers Costs – Pay only for what you use, with scalable pricing.
- Enhances Customer Engagement – Omnichannel capabilities include voice, chat, email, social media, and SMS.
- Leverages AI & Automation – Improve service with ConnectPath CX and Amazon Connect’s generative AI features.
- Ensures a Fast, Seamless Migration – Expert support to transition without downtime or disruptions.
- Provides 24/7 Support & Managed Services – CloudHesive ensures your contact center runs smoothly at all times.
Future-Proof Your Contact Center
“As Avaya shifts its focus to larger enterprises, small and mid-sized businesses need a modern, scalable contact center solution that won’t lock them into restrictive seat minimums,” said Jim Walker, CEO of CloudHesive. “The CloudHesive Avaya Rapid Replacement Program ensures companies have a cost-effective, AI-powered alternative that enhances customer experiences and grows with their business.”
Connect Path CX and Amazon Connect: Trusted by Enterprises Worldwide
ConnectPath CX powered by Amazon Connect has been widely adopted across industries, with numerous Fortune 500 companies leveraging its capabilities to deliver scalable, AI-powered customer service solutions. This broad adoption underscores its reliability, security, and cost-effectiveness, making it the go-to choice for businesses looking to modernize their contact centers.
CloudHesive’s migration experts ensure a fast, seamless transition for businesses currently using Avaya’s AXP Public Cloud, minimizing downtime and disruption.
Features that outshine Avaya capabilities are:
- Real Time Transcription services
- Machine generated Agent evaluation
- Chat and SMS built in with inline language translation
- WebRTC for agent voice connectivity – Ease of use
- Data lake for robust reporting
- Integrations to multiple CRMS including Salesforce
- Gen AI capabilities to drive next best action and agent assist capabilities
Get Started Today
CloudHesive’s Avaya Replacement Program makes migration easy with a team of Amazon Connect certified experts dedicated to minimizing downtime and ensuring a smooth transition.
For more information or to request a free trial, visit www.cloudhesive.com
About CloudHesive
CloudHesive is an AWS Premier Consulting Partner and Managed Service Provider, specializing in cloud migrations, managed services, application performance optimization, and advanced Amazon Connect solutions with AI-driven capabilities.
Its flagship product, ConnectPath CX, is a comprehensive Contact Center as a Service (CCaaS) platform designed to deliver seamless omnichannel customer experiences with advance AI-driven capabilities.
CloudHesive continues to innovate in AI, machine learning, and data analytics while expanding its presence across North America, Latin America, and Europe. As a trusted AWS partner, CloudHesive empowers businesses to thrive in the digital age with cutting-edge cloud solutions.
For more information, visit www.cloudhesive.com.
Media Contact:
Veronica Henley
Marketing Director
CloudHesive
Email: [email protected]
