Miami – Fort Lauderdale, FL – February 11, 2025 – CloudHesive, a leading AWS Premier Consulting Partner and Managed Services Provider, is excited to announce that its Chief Technology Officer, Patrick Hannah, will be speaking at ITExpo 2025, taking place from February 11 to 13. Patrick will lead discussions in two key tracks:
- “The MSP M&A Landscape: Exploring Growth Opportunities“ – A deep dive into how businesses navigate the multifaceted M&A paradigm.
- “Understanding GenAI Models” – A session focused on demystifying the complexities of Generative AI models and their real-world applications.
As CloudHesive continues to innovate, the company is also pleased to unveil the latest ConnectPathCX release, bringing industry-leading enhancements that further empower businesses leveraging Amazon Connect. The new features include:
- Full Multi-Region Disaster Recovery Support – Ensuring high availability and business continuity across AWS regions.
- Over 100 New Metrics in the ConnectPath Datalake – Providing deeper insights and analytics for contact center performance.
- Native Case Management – Streamlining customer service workflows with built-in case tracking.
- Directory Synchronization with Customer Profiles – Enhancing personalization and customer engagement.
- Native Agent-to-Agent Chat Support – Leveraging Amazon Chime SDK for seamless internal communication.
These enhancements solidify ConnectPathCX as one of the most comprehensive Contact Center as a Service (CCaaS) solutions, delivering advanced automation, analytics, and operational resilience for enterprises.
“ITExpo is a key event for the technology and cloud community, and we’re thrilled to share our expertise on Generative AI while unveiling our latest advancements in ConnectPath,” said Patrick Hannah, CTO of CloudHesive. “These updates reflect our commitment to innovation, scalability, and customer success.”
About CloudHesive
CloudHesive is an AWS Premier Consulting Partner and Managed Service Provider, specializing in cloud migrations, managed services, application performance optimization, and advanced Amazon Connect solutions with AI-driven capabilities. Its flagship product, ConnectPath CX, is a comprehensive Contact Center as a Service (CCaaS) platform designed to deliver seamless omnichannel customer experiences.
CloudHesive continues to innovate by expanding its offerings in AI, machine learning, and data analytics while growing its presence worldwide. As a trusted partner, CloudHesive empowers businesses to thrive in the digital age with cutting-edge cloud solutions.
For more information, visit www.cloudhesive.com.
Media Contact:
Veronica Henley
Marketing Director
CloudHesive
Email: [email protected]
