Experience excellence in cloud services! As the top-tier partner of AWS, we’re leaders in innovation.
Contact Center Solutions
Transform your customer experience with ConnectPath CX: our powerful Amazon Connect Contact Center solution.
We bring our extensive experience and knowledge to simplify and accelerate the challenge of implementing, securing, and managing AWS cloud technologies.
aws migration
Empower Your Business with CloudHesive’s AWS Migration Solutions!
AJE trusted CloudHesive to modernize its contact center with Amazon Connect and GenAI. The implementation of intelligent virtual assistants automated frequent inquiries and optimized call routing, achieving a 60% reduction in wait times, a 40% increase in first-call resolution, and significant operational cost savings. This transformation boosted operational efficiency and greatly enhanced the customer experience across the region.
CloudHesive was honored with the Best Customer Experience Partnership award at the CX Today Awards for its strategic collaboration with AWS. Leveraging its flagship platform, ConnectPath CX — powered by Amazon Connect — CloudHesive delivers AI-powered, omnichannel solutions that enhance scalability, efficiency, and customer satisfaction. This recognition underscores the company’s commitment to innovation, operational excellence, and driving digital transformation for organizations worldwide.
“Everyone I’ve interacted with at CloudHesive has been very responsive, easy to communicate with, and always resolved any issues or question we’ve had. We look forward to growing and building our partnership with CloudHesive. Said Chad Simpson, Office of the CIO, City Furniture”