call center

Amazon Contact Lens Brings AI Call Analysis to Contact and Call Centers

Amazon Connect’s long-awaited Contact Lens integration launched in July. Learn how this machine learning call analysis solution can identify critical contact center feedback and improve customer...

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How Amazon Connect Increases Your Sales and Retention

Drive sales and customer retention with a genuinely omnichannel contact center platform Sales and happy customers are two things companies can never have enough of. However well a business is doing...

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Empower Call Center Employees to Work From Anywhere With Amazon Connect

The coronavirus COVID-19 has forced people around the world to stay home from work, but remote-work systems mean your call center and customer service don’t have to “shelter-in-place.” Yes,...

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