Amazon Connect

  • Is AI the Next Contact-Center Representative? on cloudhesive.com" alt="">
    Is AI the Next Contact-Center Representative?

    Every once in a while, a technology comes along that promises to “change everything.” Here’s what reality will look like instead. When it comes to potentially reality-changing technologies,...

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    What Is Amazon Connect? The Tool to Revolutionize Customer Service

    Amazon’s cloud-based contact center software solution enables companies to provide world-class customer service for less The cloud isn’t magic, but it can do some amazing things. Flexible,...

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  • Amazon Connect: The Benefits of a Cloud-Based Contact Center Platform on cloudhesive.com" alt="">
    Amazon Connect: The Benefits of a Cloud-Based Contact Center Platform

    SaaS is an innovation that has brought new power to the contact-center realm, making it an attractive upgrade from on-premises phone systems To companies that have adopted Software as a Service...

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  • Amazon Connect: Track Customer Experiences with Call and Speech Analytics on cloudhesive.com" alt="">
    Amazon Connect: Track Customer Experiences with Call and Speech Analytics

    Amazon Connect and the power of the cloud allow you to track your most valuable customer service and sales interactions Amazon Connect has developed call- and speech-analytics capabilities that bring...

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  • Amazon Connect: Optimize Your Customer Experience with Chatbots on cloudhesive.com" alt="">
    Amazon Connect: Optimize Your Customer Experience with Chatbots

    Amazon Connect’s AI innovations give you new ways to deliver stellar customer service Amazon Connect brings an enterprise-level call-center experience within reach of even the smallest businesses....

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    Amazon Connect: Customizing the Caller Experience

    AWS and Amazon Connect give you everything you need to build a custom contact center solution that will help you provide consistently positive caller experiences. You’re in the know about the power...

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  • Cost Components of Amazon Connect: A Price Point That Adapts as You Grow on cloudhesive.com" alt="">
    Cost Components of Amazon Connect: A Price Point That Adapts as You Grow

    Amazon Connect’s cost structure lets you give the best customer service at adaptable rates When you’re getting a business venture off the ground, it’s great to find resources that give you a...

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  • Customizing the Agent Experience with Amazon Connect on cloudhesive.com" alt="">
    Customizing the Agent Experience with Amazon Connect

    AWS and Amazon Connect give you the capability to build a customized, enterprise-level contact center experience for your customers The power of cloud computing has democratized access to advanced...

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