U.S. Based Support Teams
CloudHesive’s customer service desk is active 24/7/365. Maintaining our high uptime record is of the utmost importance to our team, and we will do whatever we can to assure that your problems are tracked from the moment you report them to when we close the case.
We offer a variety of ways to report your support incident: through email, our convenient web portal, or a quick phone call directly to our support desk. No matter which medium you choose, you will be able to track the status of your request through our web portal. We will also produce Root Cause Analysis (RCA) studies within 72 hours of any high-priority incident.
We invest heavily in our employees, and train our teams continuously. Our team of experts works with multiple cloud vendors such as Amazon Web Services, Microsoft Azure, and IBM SoftLayer. Our team also follows audited processes and utilizes the ITIL framework for incident, change and problem management.
We follow the ITIL Framework for better services management.