Blogs

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Blogs

  • 2020 Cloud Security: 5 Trends to Watch

    More businesses and services are moving to the cloud, but what will 2020 bring in terms of security and new technologies? Security risks are ever-present in cloud computing, and they’re always...

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  • Why You Need Both VOD and Live Streaming

    Video on demand and live streaming both have pros and cons, but they have different uses and can complement each other to provide more flexibility to viewers. Your company depends on making...

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  • 5 Tips for Connecting with Your Audience via Live Streaming

    How the cloud, AWS, and Media Box help you create more meaningful live video connections with your customers It’s more important than ever to integrate live video streaming into your marketing to...

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  • How Video Streams Enhance Business Analytics

    AWS Kinesis Video Streams can unlock the business intelligence in your raw video feeds Businesses have used video for decades, primarily for loss prevention and security. However, if that’s all...

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  • 4 Ways to Be Innovative in a World of Video

    Video is becoming a must for marketers across industries. But in a world where everything’s digital, how do you stand out? Learn how to be innovative with video and how AWS Media Services can be...

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  • Call Centers: Why Cloud-Based Platforms Rise Above On-Premises

    As communication channels continue to multiply, companies need to keep up with customers by using the most flexible, efficient, and feature-rich CRM platforms available. Customers today are all early...

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  • Top 5 Benefits of a Cloud-Based Contact Center

    When it comes to contact centers, “legacy” is a bad word Among professional athletes and aspiring Ivy League university freshmen, “legacy” is a good thing. When talk turns to contact centers...

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  • How Amazon Connect Increases Your Sales and Retention

    Drive sales and customer retention with a genuinely omnichannel contact center platform Sales and happy customers are two things companies can never have enough of. However well a business is doing...

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  • How Security and Voice Biometrics Protect Contact Centers Against Fraud

    Contact centers, like any other enterprise access point, are at risk of fraudulent activity. Biometrics and other security technology can protect your business and customers from bad actors....

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  • Get Remote Teams Up to Speed Fast with AWS

    As COVID-19 quarantine orders came into effect, many companies were not ready for sudden full-team remote work. Amazon Web Services offers the quickest way to get everyone online and on task. Most...

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  • Support Your Newly Remote Workers with AWS End User Computing

    People have been saying for years that “today’s workforce is increasingly mobile,” but when coronavirus forced whole offices to work from home, too many employers were unprepared. Thanks to the...

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  • Empower Call Center Employees to Work From Anywhere With Amazon Connect

    The coronavirus COVID-19 has forced people around the world to stay home from work, but remote-work systems mean your call center and customer service don’t have to “shelter-in-place.” Yes,...

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