Leverage the power of Amazon Lex to boost customer satisfaction with chatbot technology
Companies across the world are looking for ways to increase efficiency when dealing with customers. One common method that is growing in popularity is the use of chatbots to perform basic customer service functions. With customers hungrier than ever for quick answers to their questions, organizations are leveraging these chatbots to provide a higher level of service without having to dedicate significant human resources to the task.
According to a survey conducted by market research firm One Reach, 64% of consumers who have access to texting capabilities would rather communicate with a company via text than voice. These statistics show that companies need to leverage chatbots and other text-based initiatives to ensure the needs of their customers are met.
Amazon Lex allows companies to develop chatbots quickly and efficiently
If you follow any type of tech news, you’ve likely heard of Amazon Alexa and all that it can do to make your life easier. Whether you need to order takeout, book a ride with Uber, or check the weather, Amazon’s speech recognition and natural language understanding (NLU) allow these devices to provide all types of assistance.
Amazon Lex is the same technology that’s used to power Alexa devices and it is also what can be used to build chatbots to interface with your applications. Lex brings these deep machine learning technologies to any developer looking to build highly-sophisticated chatbots.
As is the case with all AWS services, Lex is a fully-managed service, which means it can scale automatically so that you never need to worry about managing any type of infrastructure. You’ll pay only for what you use, and have no long term commitments or minimums charges.
If you’re looking to invest in conversational bots for your organization, Amazon Lex is highly cost effective, flexible, and scalable.
New testing functionality added to Amazon Lex to provide easier troubleshooting
To improve the functionality of your chatbot, the Amazon Lex console has added some enhancements to the Test window. This functionality should provide you with more details during testing and also enable more straightforward bot troubleshooting.
Once you’ve developed a bot and are ready to test it, the Test window will be enabled. In this window, you’ll be able to interact with the bot as if you were a customer. You’ll be able to dynamically see the responses from the chatbot, allowing you to quickly spot any inaccuracies or issues.
In addition to being able to track conversation flow, you now also have access to a Detail view, where you can actually see the parsed response that is being sent from the chatbot after each interaction. This window offers the ability to better troubleshoot and debug the bot.
Need help using Amazon Lex to power your chatbot?
If you’re new to the world of chatbots, or are well on your way to developing one, it may make sense to look at Amazon Lex. It’s hard to beat a fully-managed service that is not only scalable, but cost effective as well. To learn more about Amazon Lex, as well as any of the other AWS services, don’t hesitate to reach out to CloudHesive today at 800-860-2040 or through our online contact form.
