Posts by ContentBacon
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Dallas College
The Challenge Required an agile call center solution to scale without fixed costs for agents throughout the year Increasing demands from faculty and student communication Lack of integration to...
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Well Architecture Review and Managed Services
The Challenge IHCS challenged with previous MSP’s for monitoring, availability for their cloud environment. Previous SLAs, response times and compliance did not meet customers requirements. The...
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Exploring the Role of Amazon Web Services (AWS) Tools for DevOps Implementation in Cloud Projects
Integrating DevOps best practices into cloud projects presents a few inherent challenges. With the help of AWS Tools for DevOps, processes can be streamlined for better cloud project management....
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Optimizing Cloud Operations and Cost with DevOps Planning
DevOps planning tips and tricks can help your organization balance operational efficiency and cost management. Even though implementing DevOps planning comes with many well-known benefits within the...
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Key DevOps Trends: How They Shape the Future of Cloud Computing
Staying on top of the rapidly evolving world of DevOps is challenging. Using prevalent DevOps trends can significantly impact project success in the evolution of cloud computing. Considering the...
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DevOps Impact on Cloud Service Reliability and Scalability
A game changer for cloud reliability: Learn about the benefits of DevOps. Key takeaways: Learn how DevOps improves cloud service reliability and scalability. Discover how DevOps enhances...
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CloudHesive DevOps Expertise: The Role DevOps in Accelerating Cloud Transformations
CloudHesive DevOps expertise and accelerating cloud transformations. Modern businesses often understand the benefits of transitioning to DevOps for software development and the benefits of cloud...
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AI-Driven Customer Service Chatbots: Enhancing Customer Experience & Business Efficiency
What’s All the Fuss about AI-Driven Customer Service Chatbots? Using AI technology, customers can interact with chatbots via phone, email, text, or social media. AI-driven chatbots offer answers to...
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Elevating Customer Experiences: Unleashing AWS Conversational AI in Contact Centers
Learn what Conversational AI is and how you can benefit from it. Traditional first-tier customer service support has moved to AI. Why? Because AI offers conversational interfaces that act and...
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Artificial Intelligence and Multi-Channel Contact Centers: The Future of Customer Service
AI Innovation and Multichannel Contact Centers Multi-channel contact centers offer better service by allowing customers to choose their communication preferences. Customers are no longer forced to...
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Infrastructure Migration to the cloud
The Customer The Undersecretary of Sports of Chile is in charge of sports policies in Chile. Its mission is to lead the promotion of the practice of physical activity and to encourage competitive and...
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Canal Caracol – PoC S3 Project
The customer Caracol Television is the first national television network in Colombia. The company’s business model is basically to produce content and bring it to different audiences through...
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